The PrintAVizion Order Process
Phase I: Order Authorization and Payment. Once we receive your order authorization and payment, Phase II begins.
Phase II (a): Design Intake and Material Requirements. Applies when DMC creative team is developing copy and design.
Phase II (b): Template Provided. Applies when the client is providing PrintAVizion with their completed design.
Phase III: Design Proofing Process or Review of Client Provided Material Collection.
Phase IV: Design Approval and Production Authorization.
Phase V: Production and Printing.
Phase VI: Distribution.
Phase VII: Quality Review. The client must review all books for quality within seven days of receipt.
Phase VIII: Post-Order Review Sign-Off.
Cancellation Policy
After Phase IV of the PrintAVizion process, design and production cannot be cancelled, and payment is non-refundable.
Video Book 30-Day Warranty
DMC categorizes potential video book issues as either minor or major. If any of the issues below occur, the product will be repaired, replaced, or refunded within 30 days of the shipment date. Please review all units within seven days of receipt.
Minor issues: dents, larger scratches, wrinkles in the card, a crooked LCD screen, a slightly dark LCD screen, slight video flickering, and printing defects.
Major issues: no sound, a damaged LCD screen, buttons not working, video freezing, the device not charging, the device not being detected by a computer, a broken USB, and a sensor not working.
Warranty Terms
- Coverage lasts 30 days from the shipment date for both minor and major issues.
- Batteries are covered for 30 days. Most batteries last one year or longer. Battery life depends on usage and weather conditions, and extreme heat or cold will shorten it.
- After 30 days, devices may be repaired or replaced at the buyer’s cost.
- What is covered: no sound, screen discoloration, buttons not working, a USB port not connecting to a computer, a sensor not working properly, and a broken USB port.
- What is not covered: short circuits caused by the user’s charger or computer (this may prevent the device from powering on, so some investigation is required to determine whether the cause is a short circuit or a defective battery), normal wear and tear, water damage, and an LCD screen broken by the user.
PrintAVizion Communication
- Once you opt in to the PrintAVizion program, you will receive messages that include marketing strategies, tips, product updates, and ideas to help your business soar.
- You can cancel the SMS service at any time by texting “STOP” to the shortcode. We will confirm your unsubscribe status via SMS, and you will no longer receive messages from us. To rejoin, sign up as you did initially and we will resume sending SMS messages to you.
- If you experience issues with the messaging program, reply “HELP” for assistance or contact us directly at info@printavizion.com.
- Carriers are not liable for delayed or undelivered messages.
- Message and data rates may apply for messages sent between you and us. You will receive several messages per month. For questions about your text or data plan, contact your wireless provider.
- For privacy-related inquiries, please see our privacy policy: https://printavizion.com/privacy-policy/