Video Book Full Warranty:
DMC categorizes potential video book challenges as either “minor” or “major”. These categories are outlined below and if these issues occur, the product will either be re-produced, repaired or refunded. (Please review all units within 7 days of receipt)
Minor – includes dents, larger scratches, wrinkles in the card, LCD screen is crooked, LCD screen is a little dark, slight flickering of the video, printing defects.
Major – includes no sound, LCD screen damaged, buttons not working, video freezing, device not charging, device cannot be detected by the computer, USB broken, sensor is not working.
Terms of Warranty:
Thirty days from shipment date for Minor or Major issues.
Most batteries should last for 1 year or much longer. Life of battery depends on usage and weather conditions. Extreme heat and cold will cause quicker deterioration of the battery.
What is covered:
No sound, Screen discoloration, Buttons not working, USB port not connecting to computer, Sensor not working properly, USB port broken.
What is not covered under warranty:
Short circuit caused by user’s charger or computer . A broken video brochure that shows damage from human error. Players that were left in inclement weather or damaged by heat or water.
Contact us for full details.
After the project is paid and press proof is approved, design and production is not able to be cancelled. Payment is non-refundable at that point.