Video Book Full Warranty:
DMC categorizes potential video book challenges as either “minor” or “major”. These categories are outlined below and if these issues occur, the product will either be re-produced, repaired or refunded. (Please review all units within 7 days of receipt)
Minor – includes dents, larger scratches, wrinkles in the card, LCD screen is crooked, LCD screen is a little dark, slight flickering of the video, printing defects.
Major – includes no sound, LCD screen damaged, buttons not working, video freezing, device not charging, device cannot be detected by the computer, USB broken, sensor is not working.
Terms of Warranty:
Thirty days from shipment date for Minor or Major issues.
Most batteries should last for 1 year or much longer. Life of battery depends on usage and weather conditions. Extreme heat and cold will cause quicker deterioration of the battery.
What is covered:
No sound, Screen discoloration, Buttons not working, USB port not connecting to computer, Sensor not working properly, USB port broken.
What is not covered under warranty:
Short circuit caused by user’s charger or computer . A broken video brochure that shows damage from human error. Players that were left in inclement weather or damaged by heat or water.
Contact us for full details.
Cancellation Policy:
After the project is paid and press proof is approved, design and production is not able to be cancelled. Payment is non-refundable at that point.